Help & support

Help & support — MOVA

Operational support is handled inside your MOVA app. For pre-signup questions or access issues, write to us here.

I already have a MOVA account

Sign in with the same phone number you use in your MOVA app to access your support requests.

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I already use MOVA

If you have an account, open support directly from your app: your request is linked to your account and handled by the right team.

  • Passenger

    Taxi rides and deliveries: help, trips and account from the Passenger app.

    Open the Passenger app

  • Driver

    Validated drivers: account, documents and rides from the Driver app.

    Open the Driver app

  • Rider

    Validated riders: account, documents and deliveries from the Rider app.

    Open the Rider app

  • Merchant

    Partner restaurants and shops: access support from your MOVA app/portal.

  • Enterprise

    Company accounts: access support from your MOVA portal (Enterprise Hub).

General question or access issue

No account yet, missing invitation or can't sign in? Describe your case and the MOVA team will reply by email.

Vous pouvez aussi écrire à hola@mova.ma

Frequently asked questions

I can't access my account.

First open the MOVA app for your profile and use access recovery. If it still fails, write to us with the form below, stating your profile and phone number.

My company invited me but I never received anything.

Check your spam folder and confirm the email your company used. If needed, contact us via the form with the company name.

I want to become a driver or rider.

Sign-up happens on the Drivers / Riders pages of this site. Once validated, support is handled inside your Driver or Rider app.

I want to offer my restaurant or shop.

Use the Restaurant / Commerce pages to join the network. As a partner, support is available in your MOVA portal.

How do I follow up on a request I already sent?

Reply to the confirmation email or send another message via this form quoting the same email — we will find your file.